Buyer Guidelines

Before You Order

• Check the seller display name, seller country, seller status, listing photos, plant form, size, condition, price, packaging charge, delivery method, and document notes.
• Ask the seller questions through Piantera messages if plant identity, rooting, condition, seasonal appearance, or shipping timing is unclear.
• Remember that plants vary biologically. Variegation, leaf form, roots, and cosmetic condition may change over time.
• Professional-trader sales and private-seller sales may give different statutory consumer rights.

Safe Payment And Order Records

• Use Piantera checkout and order messages so payment, delivery, pickup, and support records stay connected.
• Off-platform payment requests can remove Piantera's practical ability to help and may be a scam signal.
• The seller normally supplies the goods; Piantera provides the marketplace and support tools.

Delivery, Pickup, And Inspection

• For shipping, watch tracking and unpack promptly. Photograph the parcel before and during unpacking if damage is visible.
• For pickup, follow the order instructions and use the pickup code process.
• If something is damaged, missing, incorrect, misidentified, unhealthy, or materially different from the listing, contact support or use the order flow quickly with evidence.

Disputes And Abuse