Legal and trust
Legal and trust centre
Plain-language policies for buying, selling, plant movement, payments, reports, disputes, and privacy on Piantera.
Legal
Terms of Service
Sets the marketplace terms for accounts, listings, orders, payments, moderation, and user content.
Open pagePrivacy Policy
Explains the personal data handled by the implemented marketplace features.
Open pageCookie Policy
Inventories cookies and browser storage found in the codebase.
Open pageReturns, Cancellations, And Refunds
Explains cancellation, withdrawal, returns, refunds, and order-dispute handling without overstating live-plant exceptions.
Open pageMarketplace rules
Seller Rules
Sets expectations for private sellers, professional traders, shops, and nurseries.
Open pageBuyer Guidelines
Helps buyers understand listings, seller status, plant risks, safe payment, and disputes.
Open pageRanking And Recommendation Transparency
Explains the main parameters used for marketplace search, filters, sorting, featured listings, and recommendations.
Open pagePlants and delivery
Shipping Guidelines
Explains shipping and pickup responsibilities for live plants and plant supplies.
Open pagePlant Passport Guide
Explains EU plant-passport concepts and seller responsibility using official sources.
Open pageProhibited And Restricted Plants
Separates legal restrictions from Piantera platform policy and avoids an unsourced static species list.
Open pageSafety and disputes
Trust And Safety
Explains safety tools, listing reports, support, disputes, moderation decisions, and appeals.
Open page