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Legal

Terms of Service

Piantera operates the marketplace tools. The seller normally sells the plant or supply to the buyer, and seller status can affect consumer rights.

Effective
2026-07-12
Last updated
2026-07-12
Version
0.3.0
Review status
Legal review required
Legal overviewContact support

Plain-language overview

Sets the marketplace terms for accounts, listings, orders, payments, moderation, and user content.

This overview helps explain the document, but it does not replace the full policy text.

Piantera's Role

Piantera provides the marketplace, listing, checkout, order management, messaging, support, moderation, and safety tools. Unless Piantera is expressly identified as the seller, the contract for the plant or supply is normally between the buyer and the seller shown on the listing.

Repository configuration does not currently contain verified public legal entity details, registration numbers, VAT numbers, phone numbers, a DPO, or an agreed ADR body. Those details are tracked internally for business and legal approval rather than guessed here.

Accounts And Seller Status

  • Users must provide accurate account information, keep credentials secure, and use Piantera lawfully.
  • Sellers declare whether they are an individual seller or a business/shop/nursery through seller onboarding. Misrepresenting commercial activity as private selling is not allowed.
  • Buyers should review the seller name, seller country, delivery method, price, charges, and seller status before placing an order.
  • EU consumer protections linked to trader-to-consumer sales may apply when the seller is a professional trader. They may not apply in the same way when buying from a private individual.

Listings And Plant Information

  • Listings may cover full plants, cuttings, nodes, seeds, corms, seedlings, set bundles, accessories, and other supported plant supplies.
  • Sellers are responsible for accurate titles, current photos, descriptions, botanical names where known, uncertainty, form, size, condition, price, stock, location, shipping, pickup, and document notes.
  • Illegal, stolen, counterfeit, unsafe, invasive, protected, restricted, unlawfully imported, or incorrectly documented plants must not be listed.
  • Piantera may reject, hide, remove, or restrict listings that appear misleading, unsafe, unlawful, incomplete, or inconsistent with marketplace rules.

Payments, Fees, And Payout Release

The payment architecture is provider-neutral. The code supports manual mode and Stripe Connect behind configuration. When online payments are enabled, Stripe processes payment and connected-account flows. Piantera is not a bank, payment institution, wallet provider, or spendable store-credit provider.

The configured launch marketplace fee is 10% of the plant subtotal, with a minimum fee of EUR 1.50. The fee is not applied to shipping. Buyers currently have no buyer fee and sellers have no listing fee by default.

Successful payment creates pending seller earnings. The implemented payout release rule is delivery or pickup confirmation followed by a three-day no-dispute window. A buyer confirmation can release earlier, and an open dispute blocks release. Stripe may later pay a seller connected-account balance to the seller's bank according to Stripe's payout settings and timing.

Orders, Cancellations, Delivery, And Pickup

  • Checkout reserves plant listings and creates orders in AWAITING_PAYMENT. Accessories reduce stock and can become sold out.
  • A buyer can cancel while an order is still awaiting payment. A seller can cancel awaiting-payment, confirmed, pickup, and preparing-shipment orders through the order dashboard.
  • Shipping orders can be marked preparing shipment and completed by the seller. Pickup orders use a pickup-ready step and a buyer pickup code before completion.
  • If an order is damaged, missing, incorrect, misidentified, unhealthy, or materially different from the listing, the buyer should use the order/support flow promptly and provide photos and context.

Refunds, Disputes, And Chargebacks

The Stripe adapter creates full or partial refunds back through Stripe and reverses transfer/application-fee handling where supported. Public policy language therefore says refunds are normally returned to the original payment method unless another lawful method is expressly agreed.

Opening an order dispute before release freezes seller earnings. Admin resolution may release seller payment, support a full refund, support a partial refund, or keep restrictions in place depending on the facts and payment-provider outcome.

Content, Moderation, And Appeals

  • Users keep responsibility for their listings, photos, messages, reports, reviews when added, and other submitted content.
  • Piantera may use submitted content to operate, display, promote, translate, moderate, and improve the marketplace.
  • Reports can be submitted from listing pages or through support. Moderation actions should include a clear reason where appropriate.
  • Users can appeal moderation decisions through support while a fuller formal DSA complaint process remains a legal/business decision.

Law, Consumer Rights, And Dispute Resources

Governing law, jurisdiction, mandatory consumer protections, ADR participation, and competent authorities require business and legal review. Piantera does not link to the former European Commission ODR platform because it was discontinued on 20 July 2025. Current consumer redress information is available from the European Commission.

Official Sources