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Support

How can we help?

Send Piantera a note about an order, seller, listing, account, or plant document question. We keep support separate from buyer and seller messages so safety concerns reach the platform team.

Need to report a listing?

Use the subtle report action on the listing page when possible. For broader questions, this support form is the right place.

Read Trust and Safety

Please do not include passwords, payment card details, or private access codes. For plant document questions, include only the details needed to understand the request.